FAQ

Rock Hill Design Co is a company that offers custom merchandise, brand promotion event swag, everyday living home decor, personalized gifts, wedding floristry using wood flowers and preserved flora.

We offer custom merchandise, brand promotion event swag, everyday living home decor, personalized gifts, wedding floristry using wood flowers and preserved flora.

Yes, we accept custom orders and are happy to work with you to create the perfect product for your needs.

You can place an order through our website or by contacting us directly. We will guide you through the process and ensure that you receive the product you desire.

You can contact us through our website or by sending an email to courtney@rockhilldesignco.com We will respond to your query as soon as possible.

We accept various payment methods including credit card, PayPal, and bank transfer.

The process for placing a custom order is as follows: Contact us to discuss your specific needs and requirements. Submit vector files and Quote request. Review and approve Quote response and product Proof. Submit 50% deposit to begin production. Pay remaining balance prior to shipment. Receive your custom order.

No, once an order is placed, it cannot be cancelled. As we provide proofs for customer approval before beginning production, cancellations are not accepted. If remaining balance is not paid, product will not be shipped and the 50% deposit is forfeited.

Please refer to our Shipping & Returns Policy for detailed information on our return policy.

The lead time for custom orders may vary, so please contact us to discuss the specific lead time for your order.

You can track your order by contacting us directly or by logging into your account on our website.