STORE POLICY
Customer Care
At Rock Hill Design Co., our top priority is providing the best possible customer experience. We understand that buying online can be a little nerve-wracking, which is why we are committed to making sure that our customers have all the information they need to make an informed purchase decision.
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If you have any questions or concerns about your order, please don't hesitate to reach out to us. You can contact us via email at courtney@rockhilldesignco.com, or by phone at 417-342-4503. We are available from 8:00 am to 8:00 pm and we will do our best to respond to your inquiry as soon as possible.
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In the event that you receive a damaged or defective product, we are happy to offer a replacement or a refund. Simply contact us within 48 hours of receiving your order, and we will make it right. If you need to make a return, please refer to our Shipping & Returns page.
We are committed to providing high-quality products at competitive prices, and we stand behind everything we sell. If you are not completely satisfied with your purchase, please let us know, and we will do our best to make it right.
Thank you for choosing Rock Hill Design Co. for your custom merchandise, brand promotion event swag, everyday living home decor, personalized gifts, wedding floristry, and preserved flora needs. We are confident that you will be completely satisfied with your purchase, and we look forward to serving you in the future.
Privacy & Safety
At Rock Hill Design Co., your privacy is of the utmost importance to us. We understand that you entrust us with your personal information, and we are committed to protecting it.
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We only collect the information that is necessary to complete your purchase, such as your name, shipping address, email address, and payment information. We do not sell or share your personal information with any third parties, except as necessary to complete your transaction, such as when we use a third-party banking service to verify your payment. We take the security of your information very seriously, and we use industry-standard encryption technology to protect your data.
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After your purchase is complete, we may send you occasional email updates about new products and promotions, but you can opt out of these at any time by clicking the "unsubscribe" link at the bottom of the email. If you have any questions or concerns about your personal information, please don't hesitate to reach out to us.
Thank you for choosing Rock Hill Design Co. for your custom merchandise, brand promotion event swag, everyday living home decor, personalized gifts, wedding floristry, and preserved flora needs. We are committed to protecting your privacy, and we look forward to serving you in the future.
Wholesale Inquiries
At Rock Hill Design Co., we're always looking to expand our reach and bring our unique and stunning products to more customers. If you're a retailer interested in carrying our custom merchandise, brand promotion event swag, everyday living home decor, personalized gifts, wedding floristry using wood flowers and preserved flora, we'd love to hear from you!
Our Wholesale Policy: We offer competitive wholesale pricing to qualified retailers. A minimum order quantity may be required. We require a valid resale certificate. Orders may take up to 2 weeks to process and ship. If you're interested in becoming a wholesale partner, please send an email to courtney@rockhilldesignco.com with the following information: Your business name and location. Your website or social media handles. A brief description of your business and target market.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments